• 28-Mar-2019 to 27-May-2019 (EST)
  • SHL Management
  • USA
  • 30.00
  • Hourly
  • Part Time

Work From Home; Flexible Hours

As a key member of RAINN's Victim Services team, the DoD Safe Helpline (SHL) training supervisor will be responsible for ensuring high quality services to users of the SHL by providing training and support to new staff as well as staff members who are requiring additional support.

Essential Duties and Responsibilities:

  • Train new SHL staff by providing supervision support on the online and telephone hotlines during the training process;
  • Prepare and assess trainees ability to staff shifts independently;
  • Facilitate online meetings with staff, as needed;
  • Provide ongoing input regarding policies and procedures for the hotline program;
  • Attend quarterly staff meetings;
  • Other duties as assigned.

Position Specifications/Requirements    

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required:

Required Qualifications:

  • Must be a licensed, masters level social worker or counselor in Washington, DC (LGSW or LCSW);
  • Must possess access to a secure computer and secure internet access;
  • Possess ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, the general public and other team members;
  • Must be familiar with instant messaging;
  • Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities;
  • Ability to solve problems and deal with a wide range of situations.
  • Ability to interpret a variety of instructions written and oral;
  • Ability to exercise good judgment when faced with complex decisions;
  • Must possess a positive and energetic attitude, with the ability to successfully work on a team and independently;
  • Willingness to work a non-traditional schedule, which will include occasional evenings and/or weekends/holidays;
  • Must be comfortable discussing issues surrounding sexual violence;
  • Must complete and  pass a criminal background check (administered by RAINN);
  • Must have 2+ years experience working or volunteering with crisis intervention services;
  • Must have 2+ years experience managing paid staff (managing employees who work in shifts is preferred).

Desired Qualifications:   

  • Crisis hotline/intervention experience;
  • 3+ Years experience in the field of social services;
  • 3+ Years management experience working with staff who have varying levels of professional experience;
  • Experience with relationship building and fostering collaboration among diverse workforce.
  • Veterans: those with Department of Veterans Affairs or VA MST Coordinator experience will be priority.
  • Experience with military populations.
  • Veterans will be given priority.

Physical  Activities    

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • Must be able to remain in a stationary position 80% of the time;
  • Must be able operate a computer (typing 35-45 wpm with accuracy) and other office productivity machinery (e.g., copier and fax machine);
  • Must have vision correctable to a level where individual can operate a computer; visualize text on a computer monitor.

Environmental  Conditions    

This is a work from home position.

TO APPLY:  Please submit resume and cover letter to Dave Ring, Safe Helpline Program Director at https://rainn.applicantpro.com/jobs/  In your cover letter please indicate your availability to work (days/times). The hotline operates 24 hours a day, seven days a week. Incomplete applications will not be considered.  Please no phone calls.

The above is intended tdescribe the general content of and requirements for the performance of this job. It is not tbe construedas an exhaustive statement of the essential functions, responsibilities and/or requirements.


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