• 27-Jun-2019 (EST)
  • SHL Hourly Staff
  • Washington, DC, USA
  • 17.96
  • Hourly
  • Part Time

RAINN (Rape, Abuse & Incest National Network) is the nation's largest anti-sexual violence organization. RAINN created and operates the National Sexual Assault Hotline in partnership with more than 1,000 local sexual assault service providers across the country and operates the DoD Safe Helpline for the Department of Defense. RAINN also carries out programs to prevent sexual violence, help survivors, and ensure that perpetrators are brought to justice.

This position is to work on the DoD Safe Helpline, which provides support services to members of the military community affected by sexual assault. RAINN operates the Safe Helpline under contract from DoD's Sexual Assault Prevention and Response Office (SAPRO).

Essential Duties and Responsibilities

  • Answer crisis calls routed through the telephone helpline (Safe Helpline).
  • Take chats routed through the online helpline (Safe Helpline).
  • Provide referrals through Safe Helpline Texting service.
  • Utilize crisis intervention best practices, including safety planning, brainstorming, and listening skills, to provide compassionate support to hotline users (online and phone hotlines).
  • Gather necessary information from Safe Helpline users and provide accurate referral services to the DoD community.
  • Maintain knowledge of DoD SAPRO and other military policies and protocols and adhere to same.
  • Employ knowledge on eligibility requirements for Veteran Affairs.
  • Demonstrate specialized Safe Helpline knowledge and sexual assault service skills. 
  • Enter non-personally identifying call information into the helpline database.
  • Complete session assessments and other data collection tools.
  • Perform semi-annual verification phone calls to audit military responder databases.
  • Complete new and revised trainings on best practices, policies and protocols.
  • Maintain knowledge of and adhere to RAINN's policies and protocols.
  • Perform responsibilities relating to follow-up care as assigned.
  • Work a minimum of two (2) federal holidays per year.
  • Attend monthly in-service staff meetings.
  • Maintains a clean and orderly workspace.
  • All other duties as assigned.

Position Specifications/Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required:

Required Qualifications

  • Must possess excellent English-language communication skills (oral and written).  Possess ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, general public and other employees within the organization.
  • Must be familiar with instant messaging.
  • Must have basic computer and database proficiency.
  • Must type a minimum of 35 wpm with accuracy.
  • Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.
  • Ability to solve problems and deal with a wide range of situations. 
  • Ability to interpret a variety of instructions written and oral.
  • Ability to exercise good judgment when faced with complex decisions.
  • Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently.
  • Willingness to work a non-traditional schedule, which will include evenings and/or weekends/holidays.
  • Must be 18 years of age or older.
  • Must be able to work on-site at RAINN's Washington, D.C. office and to attend meetings on-site as required.
  • Must be comfortable discussing issues surrounding sexual violence.
  • Must complete a criminal background check administered at RAINN's expense.

Desired Qualifications:

  • Veterans: those with Department of Veterans Affairs or VA MST Coordinator experience will be given priority.
  • Experience working with vulnerable populations.
  • Crisis hotline/intervention experience.
  • Bachelor's degree in social work, psychology or related field.
  • Experience with military populations

Physical Activities

The following physical activities are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • Must be able to remain in a stationary position 80% of the time.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.
  • Regularly required to talk or hear.
  • Must be able to operate a computer (typing 35-45 wpm with accuracy) and other office productivity machinery (e.g., copier and fax machine).
  • Must have vision correctable to a level where individual can operate a computer; visualize text on a computer monitor.

Environmental Conditions

There are no harmful environmental conditions that are present for this position.  The noise level in the work environment is usually moderate.


Part-time Safe Helpline Staffers must be able to work a minimum of sixteen (16) hours per month.  Also must be able to attend monthly staff meetings. 

Available shifts are:

  • 3 p.m. to 11 p.m. including weekends
  • 11 p.m. to 7 a.m. including weekends

TO APPLY:   Send resume and cover letter with shift preferences to Program Manager, DoD Safe Helpline at: https://rainn.applicantpro.com/jobs/

Incomplete applications will not be considered.  Please no phone calls.  

When you work for RAINN, you're joining a team of experts and professionals who stand up for survivors of sexual violence every day.  Your job is important -- and so are you.  RAINN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability or protected veteran status.  RAINN is committed to maximizing the diversity of its organization and depends on a diverse staff to carry out its mission, and encourages all qualified applicants to apply.





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