• 11-Feb-2020 to 2020-06-15 (EST)
  • NSAH Hourly Staff
  • Washington, DC, USA
  • 18.00
  • Hourly
  • Part Time

Paid Vacation/Sick time; shift differential for all hours worked between 11 pm and 7 am; onsite gym, free of charge

As a member of RAINN's Victim Services team, the NSAH support specialist will be responsible for providing high quality services to users of the National Sexual Assault Hotline.

Essential Duties and Responsibilities:

  • Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to NSAH users;
  • Answer inbound crisis-intervention telephone calls and online chats to NSAH users, RAINN contracts and users routed to the NSAH;
  • Maintain client specific needs of RAINN contracts, including but not limited to, college populations, law enforcement, nurses and civilians;
  • Support NSAH users and provide accurate referral services;
  • Support fellow NSAH hotline staff and provide quality assurance of service delivery as needed;
  • Monitor NSAH sessions and provide support and guidance to staff as needed;
  • Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols as well as those of other service contracts;
  • Assist with twice--annual call-throughs to audit resource database as needed;
  • Assist with NSAH specific data collection by completing session assessments during each shift;
  • Collect and enter client specific data for all contract contacts; Work a minimum of two (2) holidays per year;
  • Attend monthly mandatory all-staff meetings;
  • Attend and participate in additional training for all NSAH staff;
  • All other duties as assigned.

Position Specifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

Required Qualifications:

  • Must have 1 year experience working in human resources, social services, or customer service;
  • Must complete initial 40+ hours of foundational sexual assault training.
  • Must complete initial 20 hours of client specific training and minimum 6 hours of continuing education on contracts yearly.
  • Possess ability to effectively communicate information and respond to questions in person--to-- person and small group situations with visitors, general public and other employees within the organization;
  • Must be familiar with instant messaging;
  • Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities;
  • Ability to solve problems and deal with a wide range of situations;
  • Ability to interpret a variety of instructions written and oral; Ability to exercise good judgment when faced with complex decisions.
  • Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently;
  • Willingness to work a non--traditional schedule, which will include evenings and/or weekends/holidays;
  • Must be 18 years of age or older;
  • Must be able to work on--site at RAINN's office and to attend meetings there as required;
  • Must be comfortable discussing issues surrounding sexual violence;
  • Must complete and pass a criminal background check (administered by RAINN).

Desired Qualifications:

  • Veterans will be given priority.
  • At least 1 year crisis hotline/intervention experience (volunteer or paid position).
  • Experience using online learning platform.
  • Survivors of sexual violence are encouraged to apply.

Environmental Conditions

There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate.

This position is based out of our Washington, DC office and will report to the NSAH Shift Manager. Remote positions are only available for staff residing in the Washington, DC, Maryland or Virginia area.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of the essential functions, responsibilities and/or requirements.

Part-Time Shifts

Shift availability is subject to change as turnover and organizational needs dictate. These are the types of shifts staffed on the National Sexual Assault Hotline.

  • 7a - 3p
  • 7a - 1p
  • 3p - 11p
  • 6p- 11p
  • 9a - 3a
  • 11p - 7a

Shift availability changes often and is subject to staffing needs.


How to Apply: Please send resume and cover letter to Human Resources at https://rainn.applicantpro.com/jobs/1334147.html

Incomplete applications will not be considered.


Incomplete applications will not be considered.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of the essential functions, responsibilities and/or requirements.

When you work for RAINN, you're joining a team of experts and professionals who stand up for survivors of sexual violence every day.  Your job is important--and so are you. RAINN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, or protected veteran status. RAINN is committed to maximizing the diversity of its organization and depends on a diverse staff to carry out its mission, and encourages all qualified candidates to apply.


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