• 24-Feb-2020 to 15-May-2020 (EST)
  • NSAH Hourly Staff
  • Washington, DC, USA
  • Hourly
  • Part Time

As a member of RAINN's Victim Services team, the NSAH Hotline Services program coordinator will be responsible for providing high-quality services to visitors that are routed to RAINN's client-branded therapy fund hotlines and reporting lines, as well as providing administrative and project support to the NSAH hotline services team. RAINN provides crisis intervention and sexual assault victim support services for a number of third-party clients. Therapy funds provide services to a specific community (alumni, staff, etc.) who are seeking crisis counseling related to their abuse or who require reimbursement for therapy they receive relating to sexual misconduct. Reporting hotlines provide services to private and public institutions, organizations and companies whereby employees can file formal reports. Reports are filed through RAINN and sent directly to the client's staff for follow-up and investigation. The program coordinator will provide services for these clients, including educational institutions and other large institutions. Each client requires specialized training and continuing education. Coordinators will be required to successfully complete training and maintain expertise in the individual needs of each client.

Essential Duties and Responsibilities:

Client Therapy Fund and Reporting Helplines

  • Answer inbound therapy fund and reporting helpline calls and chats. 
  • Ensure visitors to client therapy funds lines have an accurate understanding of a therapy fund's parameters and administer all initial intakes.
  • Ensure visitors have an accurate understanding of reporting policies and facilitate visitor reporting where applicable.
  • Provide crisis intervention services including safety planning, brainstorming, and listening skills, and support visitors by providing accurate referral services.
  • Liaise with senior shift managers for call-related crisis support and debriefs.

Administrative and Project Support

  • Serve as a liaison with clients who have follow-up requests, concerns, additional data needs, or usage inquiries, in collaboration with the program manager. 
  • Assist with data collection by completing session assessments after each call and collating aggregate data for client monthly status reports.
  • Support project planning and on-boarding for any new therapy fund or reporting clients.
  • Develop and assist with all client trainings. 
  • Assist with monthly client billing and invoicing.
  • Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols. 
  • Maintain knowledge of contractual policies and protocols and provide ongoing feedback to the services manager.
  • Attend monthly mandatory all-staff meetings and NSAH in-services.
  • All other duties as assigned.

Required Qualifications:

  • Bachelor's degree or equivalent work experience.
  • 2+ years experience in the field of social services, or crisis hotline/intervention experience (paid or volunteer work).
  • Have been former or active part-time or full-time RAINN hotline support specialist, strongly preferred.
  • Have completed at least 2000+ active hours on a RAINN hotline, strongly preferred.
  • Ability to effectively communicate information and compassionately respond to questions in person-to-person and small group situations with visitors, general public and other employees within the organization.
  • Ability to work well under pressure and maintain composure during stressful situations. 
  • Ability to handle shifting and multiple priorities.
  • Ability to solve problems and deal with a wide range of situations.
  • Ability to exercise good judgment when faced with complex decisions.
  • Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently.
  • Ability to learn and use new technology systems.
  • Must be 18 years of age or older.
  • Must be able to work onsite at RAINN's office and to attend meetings as required.
  • Must be comfortable discussing issues surrounding sexual violence.
  • Must complete and pass a criminal background check (administered by RAINN).

Position Specifications and Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

Physical Activities:

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • Must be able to remain in a stationary position 80% of the time.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.
  • Regularly required to talk and hear.
  • Must be able to operate a computer (typing 35 - 45 wpm with accuracy) and other office productivity machinery (e.g., copier and fax machine).
  • Must have vision correctable to a level where an individual can operate a computer and visualize text on a computer monitor.

Environmental Conditions

There are no harmful environmental conditions that are present for this position.  The noise level in the work environment is usually moderate.

Available Shifts

Two part-time positions are available:

  • Monday - Friday 8:30am - 2:00pm 
  • Monday - Friday 2:00pm - 7:30pm


Submit a resume and cover letter at: https://rainn.applicantpro.com/jobs/1345432.html

Incomplete applications will not be considered.  Please no phone calls.

The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of the essential functions.

When you work for RAINN, you're joining a team of experts and professionals who stand up for survivors of sexual violence every day.  Your job is important--and so are you. RAINN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, or protected veteran status.  RAINN is committed to maximizing the diversity of its organization and depends on a diverse staff to carry out its mission, and encourages all qualified candidates to apply. 


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