• 28-Oct-2020 to Until Filled (EST)
  • SHL Hourly Staff
  • Washington, DC, USA
  • Current Staffer/ASM Rate
  • Hourly
  • Full Time

Health/Dental/Vision; 403b(7); paid sick and vacation time; Life Insurance/LTD

The Rape, Abuse and Incest National Network is the nation's largest anti-sexual assault organization. RAINN operates the National Sexual Assault Hotline at 1-800-656-HOPE and the Online Hotline at rainn.org and publicizes the hotlines' free, confidential services; educates the public about sexual assault; and leads national efforts to prevent sexual assault, improve serves to survivors and ensure that rapists are brought to justice. This position is to work on the DoD Safe Helpline, which provides support services to members of the military community affected by sexual assault. RAINN operates the Safe Helpline under contract from DoD's Sexual Assault Prevention Response Office (SAPRO).

Essential Duties and Responsibilities

  • Answer crisis calls routed through the telephone helpline (Safe Helpline).
  • Take chats routed through the online helpline (Safe Helpline).
  • Take chats routed through the Online Hotline (NSAH Online Hotline).
  • Provide referrals through Safe Helpline Texting service.
  • Utilize crisis intervention best practices, including safety planning, brainstorming, and listening skills, to provide compassionate support to hotline users (online and phone hotlines).
  • Gather necessary information from Safe Helpline users and provide accurate referral services to the DoD community.
  • Maintain knowledge of DoD SAPRO and other military policies and protocols and adhere to same.
  • Employ knowledge on eligibility requirements for Veteran Affairs.
  • Demonstrate specialized Safe Helpline knowledge and sexual assault service skills.
  • Enter non-personally identifying call information into the helpline database.
  • Complete session assessments and other data collection tools.
  • Perform call-throughs to audit military responder database.
  • Complete new and revised trainings on best practices, policies and protocols.
  • Maintain knowledge of and adhere to RAINN's policies and protocols.
  • Perform responsibilities relating to follow-up care as assigned.
  • Work a minimum of two (2) federal holidays per year.
  • Attend monthly in-service staff meetings.
  • Maintains a clean and orderly workspace.
  • All other duties as assigned.

Position Specifications/Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required:

Required Qualifications

  • Must possess excellent English-language communication skills (oral and written). Possess ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, general public and other employees within the organization.
  • Must be an ASM
  • Must be familiar with instant messaging.
  • Must have basic computer and database proficiency.
  • Must type a minimum of 35 wpm with accuracy.
  • Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.
  • Ability to solve problems and deal with a wide range of situations.
  • Ability to interpret a variety of instructions - written and oral.
  • Ability to exercise good judgment when faced with complex decisions.
  • Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently.
  • Willingness to work a non-traditional schedule, which will include evenings and/or weekends/holidays.
  • Must be 18 years of age or older.
  • Must be able to work on-site at RAINN's office and to attend meetings there as required.
  • Must be comfortable discussing issues surrounding sexual violence.
  • Must complete a criminal background check (administered by RAINN).

Desired Qualifications:

  • Veterans: those with Dept. of Veterans Affairs or VA MST Coordinator experience will be given priority.
  • Crisis hotline/intervention experience.
  • Bachelor's degree in social work, psychology or related field.
  • Experience with military populations


The position is based in Washington, DC. Please note that RAINN staff are temporarily working remotely during the COVID-19 pandemic.


Tuesday through Saturday - 11 p.m. to 7 a.m.

To Apply: Submit resume and cover letter to https://rainn.applicantpro.com/internaljobs/ Incomplete applications will not be considered.

In order to comply with new requirements for federal contractors, RAINN requires all employees to be vaccinated as a condition of employment unless they have a medical or religious exemption. If offered the position, you will be required to provide evidence that you are fully vaccinated.

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