RAINN's Victim Services (VS) department provides anonymous telephone and online chat services to survivors of sexual assault and their loved ones. Within the VS department, RAINN's clinical team is responsible for elevating the service quality across all helplines. To advance this objective, the clinical team is seeking a licensed training supervisor who can expect to work approximately 20-25 hours per week.

The licensed training supervisor is responsible for improving direct service excellence among RAINN's hotline staff (paid and volunteer). The licensed training supervisor will base their efforts on a commitment to RAINN's four crisis-intervention values: trauma-informed, survivor-centered, non-judgmental and strengths-based.

Essential Duties and Responsibilities:

Under the direction of the clinical director, the licensed training supervisor will:

• Facilitate debrief sessions with hotline staff and shift managers in order to provide them opportunities to gain support, feedback, and identify strategies that will assist in their duties and overall self-care.
• Conduct supervised sessions with newly hired staff, volunteers and veteran staff who are in need of additional support.
• Prepare and assess trainees ability to staff shifts independently.
• Conduct quality assurance assessments for all hotline staff as a part of the annual performance evaluation.
• Conduct quality assurance assessments for volunteers as needed.
• Conduct quality improvement plans for staff and volunteers.
• Work closely with the clinical director, clinical manager and QA manager to identify skill development needs of hotline staff and volunteers.
• Assist with testing new online and telephone helpline services as needed.
• Maintain current knowledge of relevant research and keep staff up-to-date with emerging trends and best practices.
• Perform other clinical quality improvement projects and provide recommendations in the VS department, as needed.
• Other duties as assigned.

Required Qualifications:

• Master's degree in social work or counseling.
• 5+ years experience working with victims of abuse (ranging from children, adults, and families).
• Must have an active social work (LGSW or LICSW) or counseling licensure (LGPC or LPC) in Washington, DC.
• Professional written and oral proficiency in Spanish and an ability to pass a proficiency test during the interview process, required.
• Expertise on sexual violence issues.
• Prior work experience with training staff with various levels of experience.
• Problem-solver with a demonstrated ability to make considered decisions and to communicate them effectively.
• Ability to interpret a variety of instructions written and oral.
• Ability to solve problems and work professionally in a wide range of situations.
• Ability to exercise good judgment when faced with complex decisions.
• Willingness to work a non-traditional schedule, which will include occasional evenings and/or weekends/holidays.
• Comfortable discussing issues surrounding sexual violence.
• Commitment to RAINN's missions and goals.
• Must successfully complete a criminal background check (administered by RAINN).

Preferred Qualifications:

• Veterans will be given priority.
• Experience with crisis hotline/intervention and treatment of victims of sexual violence.

To Apply:

Submit resume and cover letter to Clinical Director at https://rainn.applicantpro.com/jobs/ Incomplete applications will not be accepted. Please no phone calls.

When you work for RAINN, you're joining a team of experts and professionals who stand up for survivors of sexual violence every day. Your job is important--and so are you! RAINN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, sexual orientation, age, gender, identity, genetic information, disability or protected veteran status. RAINN is committed to maximizing the diversity of its organization and depends on a diverse staff to carry out its mission, and encourages all candidates to apply.

EOE/M/V/D/V