• 10-Sep-2021 to 09-Nov-2021 (EST)
  • Victim Services
  • Washington, DC, USA
  • Contingent Upon Experience
  • Salary
  • Full Time

Health/Dental/Vision; 403b(7); paid sick and vacation time; onsite gym free of chargel

RAINN's Victim Services (VS) department provides anonymous telephone and online chat services to survivors of sexual assault and their loved ones. Within the VS department, RAINN's clinical team is responsible for elevating the service quality across all helplines. To advance this objective, the clinical team is establishing a new clinical manager position.

The clinical manager is responsible for driving service excellence among RAINN's hotline staff (paid and volunteer). The clinical manager is also responsible for cultivating a culture of wellness within the hotlines. In this role, the manager will develop strategies to prevent and respond to staff burnout and equip hotline management with the skills they require to support in-person and remote staff in a high-pressure crisis environment. The clinical manager will base their efforts on a commitment to RAINN's four crisis-intervention values: trauma-informed, survivor-centered, non-judgmental, and strengths-based.

Essential Duties and Responsibilities:

Under the direction of the clinical director, the clinical manager will:

Strengthen Service Delivery:

  • Create and modify hotline standard responses to ensure they meet the standards of RAINN's crisis intervention values.
  • Partner with the Affiliate and Resources Manager to ensure that all resources provided through RAINN's hotlines meet our standards of excellence.
  • Facilitate lunch and learn sessions as well as other skill development activities for staff to strengthen service skills.
  • Identify, direct, and perform other service improvement projects in the VS department, as needed.
  • Other duties, as assigned.

Lead Staff Wellness:

  • Lead efforts to design, implement, monitor, assess, and expand new health and safety policies and practices to further staff wellness across the VS department.
  • Partner with the clinical director to establish, implement, and manage the department's trauma-informed supervision practice.
  • Manage a comprehensive strategy to prevent and respond to vicarious trauma experienced by hotline staff.
  • Relatedly, facilitate professional development opportunities to keep VS staff informed of current wellness research and critical developments in the field.
  • Manage the clinical debrief practice for VS hotline staff and supervisors.

Position Specifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

Required Qualifications:

  • 5+ years experience working with victims of abuse (ranging from children, adults, and families), OR as a practitioner in the field of mental health or social work.
  • Demonstrated experience developing and implementing health and safety programming using knowledge of health and safety standards and wellness principles.
  • Prior work experience in crisis intervention.
  • Trauma-informed understanding is a must.
  • Problem-solver with a demonstrated ability to make considered decisions and to communicate them effectively.
  • Demonstrated research skills with the ability to translate best practices into plain language.
  • Ability to solve problems and work professionally in a wide range of situations.
  • Ability to exercise good judgment when faced with complex decisions.
  • Comfortable discussing issues surrounding sexual violence.
  • Commitment to RAINN's mission and goals.
  • Must successfully complete a criminal background check (administered by RAINN)


  • Bachelor's degree in health and wellness, social work, psychology or a related field, and at least five years of work experience in that field.
  • Expertise on sexual violence issues.

Preferred Qualifications:

  • Master's degree in social work or psychology.
  • Certification in Wellness. A current or formerly Licensed Professional Clinical Counselor, Licensed Clinical Social Worker.
  • Veterans will be given priority.
  • Experience in crisis hotline/intervention and treatment of victims of sexual violence.

To Apply:

Submit resume and cover letter to Victim Services at https://rainn.applicantpro.com/jobs/ Incomplete applications will not be considered. Please no phone calls.

When you work for RAINN, you're joining a team of experts and professionals who stand up for survivors of sexual violence every day. Your job is important--and so are you! RAINN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, sexual orientation, age, gender, identity, genetic information, disability or protected veteran status. RAINN is committed to maximizing the diversity of its organization and depends on a diverse staff to carry out its mission, and encourages all candidates to apply.


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