• 17-Oct-2017 to 28-Jun-2018 (EST)
  • Victim Services
  • Washington, DC, USA
  • Full Time

Paid vacation/sick leave. Flexible schedule. Shift differential paid for all hours worked between the hours of 11 p.m. and 7 a.m.

As a member of RAINN's Victim Services team, the NSAH full-time support specialist will be responsible for providing high quality services to visitors that are routed to the National Sexual Assault Hotline. 

Essential Duties and Responsibilities:

  • Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users. 
  • Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients, staying up-to-date on specific needs of each client. 
  • Answer inbound crisis-intervention telephone calls and online chats to NSAH users and users routed to the NSAH.
  • Maintain knowledge regarding the specific needs of users of client hotlines, including but not limited to, college populations, law enforcement, nurses and civilians.
  • Support NSAH users and provide accurate referral services. 
  • Support fellow NSAH hotline staff and provide quality assurance of service delivery as needed.
  • Monitor NSAH sessions and provide support and guidance to staff as needed.
  • Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols.
  • Assist with twice -- annual call throughs to audit resource database.
  • Assist with NSAH specific data collection by completing session assessments during each shift.
  • Collect and enter client-specific data for all contract contracts.
  • Be able to work scheduled holidays.
  • Attend monthly mandatory all-staff meetings.
  • Attend and participate in additional trainings for all NSAH staff.
  • All other duties as assigned. 

A Note About Clients

In addition to providing services to users of the National Sexual Assault Hotline (NSAH), RAINN provides crisis intervention and sexual assault victim support services for a number of third parties. The full-time support specialists will provide these services for clients including educational institutions such as colleges and boarding schools; allied organizations such as 1in6; and sexual assault service providers and rape crisis centers. They will also provide specialized initial training and continuing education. Full-time support specialist will be required to successfully complete all such training and maintain expertise in the individual needs of each client. 

Position Specifications and Requirements 

To preform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abily required. 

Required Qualifications:

  • Must be both literate and fluent in Spanish and English and able to pass a proficiency test given during the interview process if needed. 
  • Must have a minimum 6 months on the NSAH with positive feedback scores of 4.2 or better.
  • Possess ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, general public and other employees within the organization. 
  • Must be familiar with instant messaging.
  • Ability to work well under pressure and maintain composure during stressful situations ability to handle shifting and multiple priorities. 
  • Ability to solve problems and deal with a wide range of situations.
  • Ability to exercise good judgment when faced with complex decisions.
  • Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently.
  • Willingness to work in a non-traditional schedule, which will include evenings and/or weekends/holidays. 
  • Must be 18 years of age or older.
  • Must be able to work onsite at RAINN's office and to attend meetings as required.
  • Must be comfortable discussing issues surrounding sexual violence.
  • Must complete and pass a criminal background check (administered by RAINN).

Physical Activities:

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:

  • Must be able to remain in a stationary position 80% of the time.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc. 
  • Regularly required to talk and hear.
  • Must be able to operate a computer (typing 35 - 45 wpm with accuracy) and other office productivity machinery (e.g., copier and fax machine).
  • Must have vision correctable to a level where individual can operate a computer and visualize text on a computer monitor. 

Environmental Conditions

There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate.

SHIFTS AVAILABLE: 3 p.m. to 11 p.m. (Tuesday through Saturday) and 11 p.m. to 7 a.m. (Tuesday through Saturday).

The position is based out of our Washington, DC office and will report and will report to the NSAH Shift Manager. 

The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of the essential functions, responsibilities and/or requirements. Schedules are subject to change based on operational need.

TO APPLY: Send resume and cover letter with shift availability to NSAH Program Manager at https://rainn.applicantpro.com/jobs/ Incomplete applications will not be considered. Please no phone calls.



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