• 02-Aug-2018 to 01-Oct-2018 (EST)
  • Victim Services
  • Washington, DC, USA
  • Contingent on experience
  • Salary
  • Full Time

As a key member of RAINN's Victim Services management team, the NSAH Volunteer Program Manager will be responsible for ensuring high quality services of the National Sexual Assault Online Hotline by overseeing and providing strategic guidance for the volunteer, intern, and federal work study programs. The NSAH Volunteer Program Manager will oversee the recruitment efforts, training, ongoing skill development for NSAH volunteers, and the day-to-day operations of the NSAH support staff.

Essential Duties and Responsibilities:

The NSAH Volunteer Program Manager will provide the following services to RAINN:

  • Oversee the NSAH support staff including, but not limited to, recruitment, hiring, training and ongoing quality assurance:
    • Volunteers
      • Lead departmental efforts to advance an ambitious volunteer recruitment effort, onboarding hundreds of new volunteers every year for the next several years;
      • Oversee improvements to volunteer hiring and onboarding process;
      • Coordinate promotion of volunteer positions with the Communications Department;
      • Direct efforts to liaise with universities, corporations, organizations, or similar recruitment sites to execute recruitment efforts nationwide;
      • Oversee the establishment and execution of plans to retain and ensure high-performance quality of volunteer service;
      • Lead efforts with pro-bono partners to establish volunteer pipelines to the National Sexual Assault Hotline
      • Work closely with NSAH staff management team to ensure full coverage of the National Sexual Assault Hotline 24/7;
      • Provide oversight of volunteer hotline schedule to coincide with peak hours on the OHL;
    • Interns
      • Oversee intern recruitment and hiring process for summer, fall and spring;
      • Hold semi-annual check-ins with intern team;
      • Provide oversight of intern hotline schedule to coincide with peak hours on the OHL;
  • Manage a new and growing team of volunteer program support staff;
  • Coordinate volunteer and intern training schedule with NSAH staff management team;
  • Facilitate onboarding training as needed (no less than four times per year);
  • Liaise with RAINN Training department to adjust training based on hotline feedback or needs;

Position Specific Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Bachelor's degree;
  • 3+ years managing large group (at least 300) volunteers;
  • 3+ years experience in the field of social services, crisis hotline/intervention experience (paid or volunteer work);
  • Experience developing program goals and policies, and expanding or managing a remote team;
  • Must feel comfortable seeking and creating a wide array of local and national partnerships;
  • Possess ability to effectively communicate information and respond to questions in person-­to-­person and small group situations with visitors, general public and other employees within the organization;
  • Knowledge of, or experience in, direct customer service;
  • Ability to exercise good judgment when faced with complex decisions;
  • Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently;
  • Must be comfortable discussing issues surrounding sexual violence;
  • Must complete and pass a criminal background check administered by RAINN.

Environmental Conditions

There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be constructed as an exhaustive statement of the essential functions, responsibilities and/or requirements.

How to Apply: To apply please send resume and cover letter to Human Resources at https://rainn.applicantpro.com/jobs/. Incomplete applications will not be considered.


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